Tech Support

Showcasing my expertise in technical support and cybersecurity solutions.

A laptop on a wooden desk displays a web application interface featuring graphs and statistics. Beside it, a large monitor shows a webpage promoting an all-in-one meeting app. A cup with a recognizable green and white logo sits on the desk.
A laptop on a wooden desk displays a web application interface featuring graphs and statistics. Beside it, a large monitor shows a webpage promoting an all-in-one meeting app. A cup with a recognizable green and white logo sits on the desk.
A tech workspace with two computer monitors displaying a variety of applications. The left monitor shows a communication platform, while the right one is filled with a multi-column interface for managing tasks or projects. A keyboard, mouse, headphones, and a laptop are on the desk, along with a smartphone and various stationery items. Dim ambient lighting creates a focused and somewhat secluded atmosphere.
A tech workspace with two computer monitors displaying a variety of applications. The left monitor shows a communication platform, while the right one is filled with a multi-column interface for managing tasks or projects. A keyboard, mouse, headphones, and a laptop are on the desk, along with a smartphone and various stationery items. Dim ambient lighting creates a focused and somewhat secluded atmosphere.
A person wearing a red hoodie works on a laptop in a dark room illuminated by blue light. The background features server equipment and logos of various technology companies on a transparent panel.
A person wearing a red hoodie works on a laptop in a dark room illuminated by blue light. The background features server equipment and logos of various technology companies on a transparent panel.
Two men are standing side by side, smiling, with one placing his arm around the other's shoulder. They are in a professional setting, dressed in business casual attire. Behind them is a sign that reads 'Freshworks Partner Program' with some description and logos. The background consists of a brick wall.
Two men are standing side by side, smiling, with one placing his arm around the other's shoulder. They are in a professional setting, dressed in business casual attire. Behind them is a sign that reads 'Freshworks Partner Program' with some description and logos. The background consists of a brick wall.

Portfolio Projects

Highlighted projects showcasing my skills in technical support and web development.

Signage on a wall reads 'Cybercrime Analysis & Research Alliance @ NTU (CARA)' in bold, white letters against a dark, textured surface. A corridor with partial ceiling panels is visible, and there's some greenery in the background.
Signage on a wall reads 'Cybercrime Analysis & Research Alliance @ NTU (CARA)' in bold, white letters against a dark, textured surface. A corridor with partial ceiling panels is visible, and there's some greenery in the background.
Three people are gathered around a desk, with one person seated and using a computer while the other two stand nearby and observe. The atmosphere appears informal and collaborative.
Three people are gathered around a desk, with one person seated and using a computer while the other two stand nearby and observe. The atmosphere appears informal and collaborative.

  • Resolved 100+ service desk tickets monthly, consistently meeting or exceeding SLA targets

  • Improved end-user satisfaction by swiftly diagnosing and fixing hardware, software, and connectivity issues

  • Strengthened cybersecurity posture by identifying threats and recommending actionable mitigation strategies

  • Successfully removed malware and optimized system performance across diverse client environments

  • Delivered high-quality support for web hosting and ISP services, reducing escalations by 30%

  • Earned praise for clear, patient communication and outstanding customer service in high-pressure situations

Oli McDaniel - Technical Support Specialist

Welcome to my portfolio! With a strong background in tech support and cybersecurity, I am dedicated to helping clients succeed through effective solutions and exceptional customer service.

A workspace featuring a large monitor displaying a webpage, a wireless keyboard on a grid-patterned desk mat, and a hand holding a smartphone. A plant is visible in the background, along with some shelves.
A workspace featuring a large monitor displaying a webpage, a wireless keyboard on a grid-patterned desk mat, and a hand holding a smartphone. A plant is visible in the background, along with some shelves.

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Proven Expertise

Portfolio

Showcasing my skills in tech support and cybersecurity.

Contact

Support

Olismcd@protonmail.com

(971)219-4119

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